One-on-one customer support available in multiple languages Plan your trip with our travel checklist and trip planner, and chat to customer support anytime through our mobile app Your personal information is protected by our secure systems Before you travel, please make sure all your COVID-19 prevention certificates are in order, and present them for inspection when you enter the station. According to government policy, starting from November 17, 2021, travelers must present proof of a negative nucleic acid test taken in the last 48 hours and a green code in the Beijing Health Kit app when entering and leaving Beijing.To change your ticket within 1.5 hours before departure, please go to the ticket window at the train station. Online change requests must be made at least 1.5 hours before the train's departure time, and there must be more than 1.5 hours before the departure time of the new train. To refund your ticket within 3.5 hours before departure, please go to the ticket window at the train station.Ĭhanges: Change requests can be made online 9:00–20:00 (GMT+8). Online refund requests must be made at least 3.5 hours before the train's departure time. Refunds: Refund requests can be made online 8:00–21:00 (GMT+8). Refund and change policies for trains in mainland China have been modified as follows:.
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